Privacy Policy
How PulseForge collects, uses, secures, and retains your data while delivering monitoring, billing, and support features.
PulseForge processes only the data needed to run monitoring, account security, billing, and customer support. We design our systems to minimize exposure, limit retention, and make user controls straightforward.
Information We Collect
Account data
- Name, email address, and authentication details.
- Billing records, plan metadata, and credit balance history.
- Basic device, browser, and IP information used for security and fraud prevention.
Monitoring data
- Endpoint URLs, methods, schedules, and region settings.
- Status codes, response times, incidents, and troubleshooting logs.
- Usage analytics required to improve uptime intelligence and dashboard accuracy.
How We Use Information
- Operate uptime monitoring, alerting, analytics, and billing.
- Secure accounts, detect abuse, and investigate suspicious activity.
- Improve product reliability, performance, and user experience.
- Communicate about service updates, incidents, and support requests.
- Comply with legal obligations and enforce platform terms.
Sharing and Processors
PulseForge shares data only with service providers and infrastructure partners needed to run authentication, hosting, payment processing, observability, and customer support workflows.
- Authentication and identity providers for secure sign-in and session management.
- Infrastructure and hosting partners used to deliver monitoring and dashboard features.
- Payment processors that handle checkout, fraud screening, and transaction verification.
- Professional advisors or legal authorities where disclosure is required by law or necessary to protect rights and safety.
Data Security
- Encrypted transport for browser, API, and payment flows.
- Access controls, token validation, origin checks, and rate limiting.
- Environment-secret based key handling and production-only billing credentials.
- Regular review of dependencies, logs, and deployment configuration.
Data Retention
Data is retained only as long as needed to provide the service and meet legal or security requirements.
- Starter: 7-day operational log retention target.
- Pro: 30-day operational log retention target.
- Business: 90-day operational log retention target.
Account Closure and Deletion Requests
If you close your account or request deletion, we remove or anonymize eligible personal data within a reasonable period, subject to security, fraud-prevention, accounting, and legal retention requirements.
Some operational records may be preserved temporarily to investigate abuse, complete payments, resolve disputes, or meet tax and compliance obligations.
Your Rights
- Access, export, correct, or delete eligible personal data.
- Object to certain processing or request restrictions where applicable.
- Request support for billing, privacy, and compliance inquiries.